Policies
You will be charged 50% of the total if arrival date is more than 14 days away, 100% of the total if arrival date is less than 14 days away, 100% for one night, two nights and 8-or-more nights regardless of arrival date. The balance will be charged 14 days prior to your arrival.
Check-in time is between 3PM and 9PM. Check-out time is 11AM. We always do our best to accommodate early arrivals and late departures. Early check-in is possible, pending availability, for an additional fee of $75USD to block out your room the night before. Please check the "early check-in" option when you reserve, and we will confirm availability when we process your reservation.
Driving? Limited parking is available for $150 pesos per night. Please contact us as soon as possible to reserve your spot.
Be aware that the street leading to our garage is narrow, as are many streets in San Miguel de Allende. Although larger vehicles fit, we recommend bringing a small to midsize vehicle. We drive a Ford Escape and enter without problems.
Check-in time is between 3PM and 9PM. Check-out time is 11AM. We always do our best to accommodate early arrivals and late departures. Early check-in is possible, pending availability, for an additional fee of $75USD to block out your room the night before. Please check the "early check-in" option when you reserve, and we will confirm availability when we process your reservation.
Driving? Limited parking is available for $150 pesos per night. Please contact us as soon as possible to reserve your spot.
Be aware that the street leading to our garage is narrow, as are many streets in San Miguel de Allende. Although larger vehicles fit, we recommend bringing a small to midsize vehicle. We drive a Ford Escape and enter without problems.
Cancellation Policy
Reservations made on Cyber Monday 2020:
Reservations made on Cyber Monday 2020 are non-refundable. We will allow one change of date up to 30 days prior to arrival.
Reservations made on Cyber Monday 2020 are non-refundable. We will allow one change of date up to 30 days prior to arrival.
All other Reservations:
Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy, and you are aware that no exceptions will be made for medical reasons, lack of traveling documents, family emergencies, flight cancellations, pandemics or any other reason whatsoever. Please take out Travel Insurance to protect against these types of unforeseen events.
Cancellations made more than 14 days prior to the check-in date will receive a full refund minus a cancellation fee of $50USD per room.
No refund will be given if cancellation is made less than 14 days prior to arrival. No exceptions. We highly recommend purchasing travelers' insurance.
Any changes to your reservation must be received no less than 14 days prior to your original arrival date via email, and changes are subject to availability.
There are no refunds or credits issued for reservation changes within 14 days of the arrival date that reduce the number of nights stayed.
There are no refunds for early checkouts.
There are no refunds due to bad weather, tropical storms or hurricanes or any other natural disasters. Please take out Travel Insurance to protect against these types of unforeseen events.
Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy, and you are aware that no exceptions will be made for medical reasons, lack of traveling documents, family emergencies, flight cancellations, pandemics or any other reason whatsoever. Please take out Travel Insurance to protect against these types of unforeseen events.
Cancellations made more than 14 days prior to the check-in date will receive a full refund minus a cancellation fee of $50USD per room.
No refund will be given if cancellation is made less than 14 days prior to arrival. No exceptions. We highly recommend purchasing travelers' insurance.
Any changes to your reservation must be received no less than 14 days prior to your original arrival date via email, and changes are subject to availability.
There are no refunds or credits issued for reservation changes within 14 days of the arrival date that reduce the number of nights stayed.
There are no refunds for early checkouts.
There are no refunds due to bad weather, tropical storms or hurricanes or any other natural disasters. Please take out Travel Insurance to protect against these types of unforeseen events.
Travel Insurance
Please purchase travel insurance for your trip. Travel Insurance will pay for anything that might happen before or during your trip, including covering medical expenses, evacuation expenses, trip cancellation costs, etc. Ask your Travel agent, or purchase it directly online. Do your research before purchasing. To help you get started with your research, the following are a couple of possible options (there are many more): allianztravelinsurance.com, worldnomads.com.
COVID-19 Protocols and Essential Information
Please be sure to read our COVID-19 page before making your reservation.
Clicking the "GO" button means you accept the terms and conditions, including our Cancellation Policy, our COVID-19 protocols and you are aware that no exceptions will be made for medical reasons, lack of traveling documents, family emergencies or any other reason whatsoever.
Take advantage of our COVID-19 exemption. Full refund minus a cancellation fee of $100 for changes and cancellations of new, individual accommodations made by August 31, 2020, if made more than 72 hours from reservation date.
Take advantage of our COVID-19 exemption. Full refund minus a cancellation fee of $100 for changes and cancellations of new, individual accommodations made by August 31, 2020, if made more than 72 hours from reservation date.
Reservations for December 30, 31 and January 1 require a 3-night minimum stay
